Shipping policy
Processing Time
All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and chosen shipping method:
- Economy Shipping: [5-8] business days
- Standard Shipping: [3-4] business days
Please note that delivery delays can occasionally occur due to high demand, weather, or carrier issues.
Domestic & International Shipping
International shipping rates and delivery times vary based on location and shipping method. Customers are responsible for any customs duties or import taxes.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24 hours for the tracking information to update.
Shipping Restrictions
If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.
Lost or Damaged Packages
We are not responsible for lost, stolen, or damaged packages after they leave our facility. If your package is lost or damaged in transit, please contact the shipping carrier directly. If you need further assistance, feel free to reach out to us at hello@zweibie.com.
Returns & Exchanges
For details on returns and exchanges, please refer to our Return Policy page.
If you have any questions or need assistance, contact us at hello@zweibie.com.